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FAQ Your Delivery

Before your Delivery

Q. What do I do if I need to change my delivery address?

Please call us to cancel your order or change your delivery address.

Ideally, you will need to cancel by calling us 6 (working) hours or more before your delivery time.  Working hours are Monday to Friday 7.00am to 5.00pm and do not include Saturdays.

If less than 6 hours notice (within working hours) is given then you may be charged in full (dependent on the circumstances). 

HOWEVER Mornington Garden supplies prides itself on our flexibility and ability to change our plans to suit yours so be sure to let us know your ideal situation and we will do our best to help.

Q. How can I ensure that I use minimix readymix concrete safely?

Concrete is a strong, hardworking product that shouldn't come into contact with skin. There's a real danger of contact dermatitis or burns, so please take care and follow our safety advice.

  • Always wear suitable protective clothing when you're working with readymix concrete materials, making sure your skin and your eyes are well covered.
  • If any wet cement comes into contact with your skin, either directly or by soaking through your clothes, wash the area straight away with soap and water.
  • If any gets into your eyes, rinse them thoroughly with clean water. 
  • Always wear suitable protective clothing when you're working with readymix concrete, making sure your skin and your eyes are well covered.

Read our Boral Concrete Data sheet and Safety page for full details.

Q. How much waiting time am I allowed?

Your price includes 30 minutes free waiting time.  If you require more time please let us know when you confirm your order. We charge waiting time at $2.20 a minute.

Q. What do I need to do to get ready for my delivery?

1. Please ensure the minimix concrete truck will be able to access the area where you need the readymix concrete to be poured.

2. Ensure all gates are unlocked and access areas are clear.  The surface will also need to be prepared for concrete placed and compacted.

3. You will also need to ensure you have sufficient manpower and equipment to place, lay, compact and finish your concrete prior to setting.

Q. What are the dimensions of a minimix truck?

Our minimix truck is 2.7 metres high and 2.6 metres wide.

Q. What if I take longer than 30 minutes to offload my concrete?

You will charged for extra waiting time.  This will be charged at $2.20 per minute.

Your Delivery

Q. What are the hours for MGS minimix deliveries?

Our delivery hours are between the hours of:

Monday to Friday 08.00 and 15.30

Q. What notice do I have to give for delivery?

You can place orders any time between 4 weeks in advance of your delivery date and on the day of delivery.  The more time you give, the more chance we have of delivering at the time you require.

Q. Once I receive my concrete delivery, what do I do if my concrete is too wet?

If you feel the consistency is not as per the product specification please call us immediately and do not sign for and accept your delivery.

Please note: Mornington Garden Supplies is not responsible for your concrete once you have accepted your order.